Job Responsibility

Technical Manager

Job Description

Resource Requirements/Criteria’s

'- 8+ years of related experience to reflect skills and talent necessary for this role preferred.

- Project Management & client handling abilities

- Ability to plan effectively in a rapidly changing environment to quickly identify the critical path and appropriately manage challenging situations real time. Experience in managing through project resets due to change in scope or unforeseen challenges.

- Ability to communicate and present effectively to all levels of external and/or internal leadership, including strong executive presence. Proven ability to manage in demanding environments, including strong executive-level persuasion skill.

- Strategically builds working relationships and networks across all the internal and/or external functions and helps remove barriers to team productivity and success to ensure smooth delivery in a challenging environment

- Strong technical knowledge of MS-SQL, SSIS, ADF & Snowflake

- Minimum of 4 years of work experience in Data ware housing and ETL

- Working experience of any ticketing tool like Jira, ServiceNow or any helpdesk tool

Resource Responsibilities

'- Primary responsibility for day-to-day management of support delivery, client communication, team management and reporting.

- Tracking and triage the support incidents raised by the customers

- Close the tickets with SLA

- Provide technical guidance to the team

- Responsible for working with internal and/or external stakeholders to set resources expectations and project success criteria. Accountable for stakeholder sign off on key project deliverables.

- Provides project governance (scope control, risk, and issue management, change control, escalation management).

- Leads project cadence calls, may include executive steering committees.

- Effectively communicate with internal and external stakeholders to ensure understanding of project status and progress.

- May provide client relationship management throughout the project delivery and facilitate the transfer of the project and client relationships to other internal teams.